If you are a landlord, you may be looking for a good property management company to help you manage your investment. However, you may not know what to look for in the best companies. So, in this article, we will look at some of the qualities you should look for in a property manager. This will allow you to find the right fit for your needs.
Finding the right property manager for your needs
Finding the right property manager for your needs is essential. For example, if you want to rent your property, you need to find a property management firm that can provide the service you need. Fortunately, there are ways to narrow your search and find a good fit.
One of the first things you can do is to ask for referrals. Whether you know other property owners or can ask people in your network, getting recommendations from those you trust is essential. They might have experienced a negative or a positive experience with a particular company. It would be best to ask them about their property manager’s strengths and weaknesses.
The next step in finding a great property manager is to interview them. Ask them various questions, including how long they have been in business, how many properties they manage, how many clients they serve, and their education.
It’s also a good idea to check with the Better Business Bureau to see if any complaints have been filed against a particular company. This will alert you to any issues and give you an idea of how the property manager responds to problems.
Customer service
A recent survey conducted by American Express reveals that 33% of Americans would be inclined to switch companies after a poor customer service experience. Fortunately, the clever folks at Real Property Management have your back. With a team of dedicated property management pros, you can sleep well knowing that your rented properties are in the best hands. The company has several unique services, from tenant screening to maintenance, but its hallmark service is ensuring your tenants are paid on time. For example, the company will start the legal eviction if your rent isn’t paid by the fifth. If you have any questions, call the customer service line.
The company also has an impressive suite of technologies, including a unified communications platform for property managers and tenants. With the plethora of capabilities, you’ll be able to ensure your rental properties are on the same page as the rest of the town.
Reputation
Reputation is an essential metric for property managers. It is an indicator of how potential renters view a property. A good reputation translates into higher revenue. Reputation reports that a 100-point increase in Reputation Score can add $3 million to the top line for a multifamily apartment property. The company also found that an increase in ratings is associated with the speed of response from building staff, the location of the property, and customer service.
Renters are now leaving more reviews than ever before. Reputation analyzed 80,000 multifamily residential properties in the U.S. It determined that most positive and negative reviews centered on issues such as the price of rent, the speed of staff responses, and residential matters. In addition, those negative ratings tended to come from tenants unhappy with an inattentive rental office or a surcharge.